CANCELLATION AND REFUND

At Aarisvarenneo, customer satisfaction is our priority. We are committed to ensuring a smooth shopping experience. Please read our cancellation and refund policies carefully before making a purchase.

1. Order Cancellation

• • Before Shipment:
    
    • • You can cancel your order within 24 hours of placing it.
    • • To cancel, contact us at support@aarisvarenneo.com with your order number.
    • • A full refund will be processed within 7-10 business days to your original payment method.

• • After Shipment:
    
    • • If the order has already been shipped, it cannot be canceled. In such cases, you can initiate for a return once you have received the product. 

2. Returns and Refunds

We accept returns if the product is damaged, defective, or not as described. Please follow these guidelines for returns:

• • Eligibility for Returns:
    
    • • You must initiate a return request within 7 days of delivery.
    • • The product must be unused and in its original packaging with all tags intact.

• • Non-Returnable Items:
    
    • • Custom or personalized stone products (e.g., custom marble tables or bathtubs).
    • • Items marked as Final Sale at the time of purchase.

3. Refund Process

• • Once your returned item is received and inspected, we will notify you via email.

• • If the return is approved, the refund will be processed to your original payment method within 7-10 business days.

• • Shipping charges (if any) are non-refundable.

4. Exchanges

• • If you received a damaged or incorrect product, we will exchange it at no additional cost.

• • Please contact us at support@aarisvarenneo.com within 48 hours of delivery with photos of the item.
  • All exchanged products are shipped and delivered within 10-15 business days.

5. How to Initiate a Cancellation or Return

• • Email us at support@aarisvarenneo.com with the following details:
    
    • • Order Number
    • • Product Name
    • • Reason for Cancellation/Return

• • Our support team will guide you through the process.